Terms of Service

About these terms

These terms cover your use of the Brightmark Home Tutors website and the tuition we provide. By booking a lesson or enrolling a pupil, the parent or guardian accepts them on the pupil's behalf. Tuition is for school pupils aged 7 to 18.

Enquiries and the initial assessment

Tuition starts with a conversation about the pupil's year group, the subjects causing difficulty and any exams ahead, followed by an initial assessment. We then write a personal learning plan and share it with the parent or guardian before lessons begin. If the assessment suggests a different kind of support would serve the pupil better, we will say so plainly.

Booking lessons

Lessons are one-to-one, online or at home, and are booked for agreed times. A slot is held for the pupil once the booking is confirmed in writing. Tell us as early as you can when a time needs to change. The notice period that applies, and any charge for a late change, are set out in the enrolment email for that pupil.

Cancellations and rescheduling

Cancel inside the notice period in your enrolment email and the lesson is rearranged or credited. Cancel after it and the lesson may be charged, because the tutor's time was reserved for that pupil. If a tutor has to cancel, we rearrange the lesson or credit it, and you are not charged. Where a lesson is cut short for reasons outside our control, we will agree the fairest arrangement with you.

Fees and payment

The fee for each pupil is agreed before lessons begin and confirmed in writing in the enrolment email, together with how often payment falls due and which methods we accept. Fees are quoted on request. Invoices are payable by the date shown on them. We may pause lessons while an invoice is outstanding.

Tutors and safeguarding

All tutors are qualified teachers and DBS-checked before they work with a pupil. A lead tutor oversees every learning plan and reviews it as lessons progress. We may change the tutor where that is in the pupil's interest, and we will tell you before the change takes effect. Tutors do not provide childcare, and a responsible adult should be at home for lessons delivered in person.

Online lessons

Online lessons run on a video platform. You need a reliable connection, a quiet space and a device with a working screen and microphone. Sessions are not recorded unless both sides agree first. Please keep lesson links and your tutor's contact details private.

Progress reports

Parents and guardians receive progress reports describing what has been covered, how the pupil is responding and what to work on next. They are a record of the work done, not a prediction of exam grades or entrance results.

Pupil conduct

Lessons go better when the pupil arrives ready to try. Repeated disruption, or behaviour that leaves a tutor feeling unsafe, may lead to tuition ending. We will always discuss it with you first where it is safe to do so.

Intellectual property

Learning plans, worksheets, reports and the content of this website belong to Brightmark Home Tutors. You may print and use materials for the pupil's own learning. Please do not copy, resell or publish them elsewhere.

Ending tuition

Either side can end tuition by telling the other in writing. Fees for lessons already delivered remain payable. Where lessons have been paid for in advance and are not delivered, we refund the unused amount.

Liability

We provide tuition with reasonable care and skill. We do not promise a particular grade, exam result or school place. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud.

Changes, law and contact

We may update these terms, and the version on this page applies from the day it is published. These terms are governed by the law of the part of the United Kingdom where the pupil lives, and disputes will be heard by the courts for that area. Questions about these terms: [email protected].