Privacy Policy
Last updated
How we collect, use and protect the personal information you share with our tutors.
Who we are
Brightmark Home Tutors provides one-to-one tuition in maths, English and science, along with 11+ entrance, GCSE and A-level exam preparation, for school pupils aged 7 to 18. Lessons take place online or at home. We are the data controller for the personal information described on this page, and you can reach us at [email protected].
Information we collect
When a parent or guardian enquires about tuition, we ask for a name, email address, phone number, the pupil's year group, the subjects needed and any exam dates coming up. If lessons go ahead, we add the pupil's name, their school, the tutor assigned, the learning plan, lesson notes, assessment scores and progress reports. We also keep a record of correspondence, invoices and payments. Card details are entered on our payment provider's page and are not stored by us.
How we use your information
We use it to answer enquiries, arrange an initial assessment, match a pupil with a suitable tutor, plan and deliver lessons, write progress reports for parents, take payment and keep safeguarding records. We may send occasional updates about lessons already booked. We do not sell personal information to anyone, and we do not rent contact lists.
Pupils under 18
Most of our pupils are children. Enrolment is handled by a parent or guardian, and we ask that all contact about a pupil goes through them. Lesson notes and assessment results are shared with the parent or guardian named on the enrolment form. We do not ask pupils for marketing consent and we do not run advertising aimed at children. Where a pupil is old enough to hold a view on how their information is used, we take that view seriously.
Our lawful bases
We rely on contract for anything needed to deliver lessons you have booked, on legitimate interests for running and improving our service and for safeguarding, on legal obligation for tax and accounting records, and on consent for photographs, testimonials or marketing emails. You can withdraw consent at any time by writing to us.
Who we share it with
The tutor assigned to the pupil sees the learning plan and lesson notes. Our payment provider processes card payments. Our email and scheduling tools store the messages and booking details we hold. Professional advisers, and where the law requires it the police or a local authority safeguarding team, may receive information. Each provider works under a contract that limits what it can do with the data.
How long we keep it
Enquiry details are kept for as long as needed to answer the enquiry. Lesson records and progress reports are kept while tuition continues and for a short period afterwards, so that a pupil who returns to lessons later starts with useful context. Financial records are kept for the period the tax rules require. When a record is no longer needed, we delete it.
Cookies
Our website uses cookies. Our Cookie Policy explains which ones and how to manage them from your browser.
Your rights
You can ask for a copy of the information we hold about you or your child, ask us to correct it, ask us to delete it, ask us to restrict how it is used, or object to a particular use. Write to the email address above and we will respond. If you are unhappy with our answer you can complain to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, or through ico.org.uk.
Changes and contact
If this policy changes, the revised version appears on this page. Questions about privacy, or a request about your data, can be sent to [email protected].